BigCommerce
Power modern buying experiences across brands, regions, and channels from a single, scalable foundation.
bigcommerce.comAbout BigCommerce
BigCommerce is a leading open SaaS e-commerce platform that provides software-as-a-service (SaaS) to retailers worldwide. Founded in 2009 by Australians Eddie Machaalani and Mitchell Harper in Sydney, the company has grown to become a publicly traded entity on NASDAQ. Its core offering is a flexible and scalable platform designed to help businesses of all sizes create, manage, and grow their online stores, supporting both business-to-consumer (B2C) and business-to-business (B2B) models.
The platform is designed for a diverse range of users, from small businesses to large enterprises, enabling them to power modern buying experiences across various brands, regions, and channels. Key use cases include managing multiple storefronts from a single account, expanding into new international markets, and integrating with existing ERP, PIM, and payment systems. BigCommerce offers features such as a customizable checkout experience with over 130 payment providers, robust B2B functionalities, and omnichannel selling capabilities, all aimed at reducing friction and accelerating growth.
Businesses interested in BigCommerce can start with a 15-day free trial, which requires no credit card, to explore the platform's extensive features. For detailed pricing information and personalized quotes, potential customers can contact their sales team directly via phone, with dedicated lines for different regions including the USA & Canada, Australia, New Zealand & Singapore, and the United Kingdom & Europe. Further information and contact details are available on their official website, bigcommerce.com.
Frequently asked questions
What is BigCommerce and what does it offer?
BigCommerce is a leading open SaaS e-commerce platform that empowers merchants of all sizes to build, innovate, and grow their businesses online. It provides a comprehensive suite of features for store design, product management, marketing, and order fulfillment. The platform is designed for scalability and flexibility, catering to both B2B and B2C operations.
When and where was BigCommerce founded?
BigCommerce was founded in 2009 by Eddie Machaalani and Mitchell Harper in Sydney, Australia. It has since grown into a global company, offering its services to businesses worldwide. The company went public in 2020, trading on NASDAQ under the ticker BIGC.
Who is the target audience for BigCommerce?
BigCommerce caters to a wide range of businesses, from small startups to large enterprises, across various industries. It is particularly well-suited for merchants looking for a scalable solution that supports multi-storefronts, international sales, and complex B2B functionalities. The platform's open SaaS architecture allows for extensive customization and integration with existing systems.
Does BigCommerce offer a free trial or have different pricing tiers?
BigCommerce offers a 15-day free trial, allowing prospective users to explore its features and functionality without any commitment. Pricing plans vary based on sales volume and required features, with options available for small businesses and enterprise-level operations. Detailed pricing information can be found on their official website.
What kind of customer support does BigCommerce provide?
BigCommerce provides robust customer support through various channels, including 24/7 chat, email, and phone support. They also offer an extensive help center with articles, videos, and a community forum. Additionally, professional services are available for implementation, data migration, and ongoing growth support.
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