Stop comparing — they’re different products
Most teams searching “MyDeetz vs Intercom Fin” are asking the wrong question. These products solve totally different problems.
Intercom Fin is an AI agent that replaces a big chunk of your support team — it answers existing customer questions, resolves tickets, escalates when needed. It lives in your existing Intercom Messenger on your website or in-app.
MyDeetz is a lead capture tool that runs inside ChatGPT — it turns “consumer asks ChatGPT about a category” into “qualified lead in your inbox.”
One is support. The other is acquisition. You probably need both. Just not because they compete — because they work on different halves of your business.
Side-by-side
| MyDeetz | Intercom Fin | |
|---|---|---|
| Primary job | New-lead capture via ChatGPT | AI customer support resolution |
| Runs inside | ChatGPT | Intercom Messenger (your website/app) |
| User is | A prospect who doesn’t know you yet | An existing customer with a question |
| Replaces | Contact forms, demo forms | First-line support reps |
| Pricing | Free plan + $49/$149 | $0.99/resolution + Intercom subscription ($74+/seat/mo) |
| Setup | 2 minutes | Days–weeks to train on your content |
| Best for | Top-of-funnel acquisition | Post-sale customer experience |
Where Intercom Fin shines
Fin is genuinely impressive at what it does. If you have:
- 1,000+ tickets per month from existing customers
- A help center / knowledge base Fin can train on
- Enough Intercom infrastructure already
- A support budget being eaten alive by ticket volume
Fin can cut resolution volume 30–70% and pay for itself within weeks.
Intercom is the category leader in support AI. If support scale is your pain point, don’t let anyone talk you out of Fin. Not MyDeetz, not its competitors.
Where MyDeetz fits
MyDeetz solves a problem Intercom doesn’t touch: capturing new leads that would never have visited your Intercom-enabled website in the first place.
Example:
- B2B SaaS buyer is in ChatGPT: “What’s the best HR software for a 50-person startup?”
- ChatGPT mentions 3 vendors. Your company is one of them (because you did the AEO work — though ChatGPT picks based on its own training and live web search, not from us).
- Buyer: “Send my details to [your company].”
- MyDeetz captures: name, email, company, company_size, industry. Delivers to your SDR.
- Intercom Fin is not involved in any of this — because the buyer never hit your website.
Once the buyer becomes a customer, if they have a support question, they might chat with Fin inside your product. Different product. Different moment.
Can you use one instead of the other?
MyDeetz doesn’t replace Intercom Fin. Fin’s support use case is fundamentally different.
Intercom Fin doesn’t replace MyDeetz. Fin runs on your website; MyDeetz runs inside ChatGPT. If you don’t exist inside ChatGPT’s answers yet, Fin can’t help you — you’re not in the buyer’s conversation to begin with.
The companies that understand this stack them. MyDeetz above the funnel (lead acquisition), Fin after the sale (support scale).
Pricing ladder
| Scenario | Tool | Monthly cost |
|---|---|---|
| Startup, 10-person team, no existing support load | MyDeetz $49, skip Fin | $49 |
| SMB, 5 support agents + wanting more leads | MyDeetz $149 + Fin on existing Intercom | $149 + Intercom |
| Mid-market, high support load + AI search concern | Both | Intercom ticket volume × $0.99 + MyDeetz $149 |
| Enterprise with Intercom already paid | Add MyDeetz for acquisition | +$149/mo |
FAQs
We already pay for Intercom. Is MyDeetz redundant? No — Intercom can’t capture leads inside ChatGPT. That’s what MyDeetz does. Adding it is $49–$149/mo on top of existing Intercom.
Does MyDeetz replace the need for a support AI? No. They don’t overlap.
Does Intercom plan to release a ChatGPT-integrated lead capture product? Intercom is evolving fast — they may eventually. For now, they focus on support.
Who should I buy FIRST? Whichever pain is worse: leads shrinking (MyDeetz) or support drowning (Fin).
Try MyDeetz free
If your problem is “new leads are not coming in,” MyDeetz is the answer — $0 to test.